Privacy Policy

1. Who we are

OTTD Arena ("we", "us") operates otttdarena.com from 100 Harris St, Pyrmont NSW 2009, Australia. We provide digital game services, coaching, event entries and merchandise related to the game OTTTD. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the site or ordering a service you accept the practices described here.

2. Information we collect

We collect only what an order or enquiry actually needs. Depending on how you use the site that may include:

• Contact details you give us — name, email, phone — through forms or email
• Order information — services purchased, game profile handle, platform
• Technical data — IP address, browser type, pages visited, collected by analytics cookies
• Correspondence — support emails, coaching notes and replay files you submit

3. How we use your information

We use personal information to deliver what you ordered: fulfilling digital services, scheduling coaching and events, shipping merchandise, answering support requests and processing payments. We also use it for fraud prevention, legal compliance and — with your consent — marketing emails you can leave anytime. We do not use your information for automated decision-making and we do not sell it. Ever.

4. When we share it

We share the minimum necessary with the minimum necessary people:

• Payment processors handling your transaction under their own PCI-DSS obligations
• Delivery platforms where digital items are bound to your game profile
• Australian courts or regulators where the law genuinely requires it

5. Storage & security

Data lives on servers in Australia and reputable cloud providers with equivalent safeguards. Access is limited to staff who need it, accounts are credential-protected, and payment card details never touch our systems — gateways handle them. We keep order records for the period Australian tax law requires, then delete or de-identify them.

6. Your rights

Under the APPs you may request access to the personal information we hold about you and ask us to correct it. You may withdraw marketing consent at any time and request deletion where the law permits. Contact the desk at [email protected] and we respond within 30 days. Identity verification may be required — we protect your account from strangers, politely.

7. Cookies & analytics

The site uses functional cookies for preferences and consent state, and analytics cookies to understand which field manuals get read. Our Cookie Policy lists each cookie by name and purpose, and the banner lets you decline non-essential cookies entirely.

8. Contact & complaints

Privacy questions or complaints go to [email protected] or 100 Harris St, Pyrmont NSW 2009. We investigate and respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).