+61 2 9566 2100 100 Harris St, Pyrmont NSW 2009, Australia [email protected]
+61 2 9566 2100
[email protected]
100 Harris St, Pyrmont NSW 2009, Australia
Debrief Room Updated weekly

Frequently asked questions

Every question that lands at the Pyrmont command post, answered straight: gameplay, heroes, towers, platforms, billing and the flying shark. Can't find yours? The contact desk replies within one business day.

Gameplay Heroes & towers Platforms & tech Arena & billing Support
// Section 01

Gameplay & campaign

How the war actually works — lanes, waves, dimensions and the rules HEROCORP™ forgot to put in the manual.

Browse the mission board

A tower defense / RTS hybrid with RPG heroes. You build and upgrade towers on lanes like classic TD, but you also command a movable three-hero squad with skill trees, gear and active abilities — so positioning and micro matter as much as placements.

25 story missions across two dimensions, plus boss fights and endless rifts. A focused run lands around 15–20 hours; chasing S-ranks, endless milestones and full unlocks stretches well past 40.

The two playable dimensions. Steamcrust is a steampunk coastline of mechanical crustaceans; Nightmare is a horror-film suburbia of zombies, eyeballs and airborne sharks. Each faction resists different damage types — the dimension guides break down the counters.

No. The campaign is tuned to be beaten on skill — every level is clearable with earned gear. Arena services like coaching, cosmetics and events exist for players who want more out of the game, not a shortcut through it.

Waves scale indefinitely and you're scored on distance survived, not completion. Sustain, economy and cloning-bay management beat burst builds. Read the endless survival manual before your first serious run.
// Section 02

Heroes, towers & loadouts

Squad composition, skill trees, tower math and which class the pros actually bring.

Class tier ranking

The safe core is Assault + Medic + flex. Assault anchors damage, Medic keeps veteran heroes out of the cloning queue, and flex rotates between Recon (split lanes), Engineer (economy) or Saboteur (armored targets) depending on the mission.

tempa-death™ kicks in: the hero queues in the cloning bay for a fixed window before redeploying. XP survives, but you fight shorthanded meanwhile — losing a maxed Assault mid-wave is how runs end.

Kinetic, incendiary, cryo, energy, explosive and toxic each interact with armor classes differently — e.g. robot units resist certain payloads while shell armor demands energy or strip effects. The damage matrix guide maps every matchup.

Yes, between drops — respec is free, so treat builds as per-mission tools rather than commitments. Counter-building for the next wave type is the intended way to play, not an exploit.

The frost projector buys more time per credit than anything else early — slow fields multiply the effective range of every other tower. Pair one with any cheap damage tower and most Act I waves solve themselves.
// Section 03

Platforms & technical

Where it runs, how it saves, and what the definitive edition changes.

iOS, Android, Nintendo Switch and PC via Steam. The mobile version is the original; the PC/Switch builds add high-resolution graphics, real-time lighting and crisper audio.

Saves are per-platform — a Steam save won't follow you to Switch. Within a platform, cloud saves apply per the store's standard rules. Plan your main command post accordingly.

The campaign plays fully offline on all platforms. Arena services — leaderboards, events, account features on this site — need a connection, but the core defense doesn't.

Full controller support on Switch and PC, plus remappable inputs. On touch devices the UI is built for one-thumb play with generous targets and pauseable waves.

Mission state saves at wave checkpoints, so a crash costs you at most the current wave. If you're hitting repeat crashes, send device model and OS via the contact form — tag it "Mission Debrief".
// Section 04

Arena services & billing

How our offers work, what you get, and the paperwork around refunds.

Full price list

Real deliverables: coaching sessions with ranked commanders, clan setup and management, event entries, cosmetic bundles and merch. Every service on the price page lists exactly what's included before you pay.

Yes — we're a Sydney operation and everything is billed in Australian dollars, GST included. International cards convert at your bank's rate.

Unused services refund within 14 days; consumed sessions and opened cosmetic bundles are final. The full policy lives on the refunds page in plain English.

Yes — buy normally and put the recipient's details in the order notes, or contact the desk and we'll issue a gift code. Recruit Passes are the most-gifted item by a wide margin.

Payments process through PCI-compliant gateways; we never see or store card numbers. Details are in the privacy policy and legal notice.
// Field Glossary

Speak like a HEROCORP™ veteran

HEROCORP™

The universe's 4th largest private military force. Your employer. TPS reports mandatory.

tempa-death™

The cloning-bay system that replaces dead heroes after a timed queue. Death, but invoiced.

Rift

HEROCORP's trans-dimensional doorway tech. How we get to other dimensions — and how things get to us.

Gibs

The technical term for what enemies become after adequate firepower. 115% of your RDI.

// Escalation

Didn't find your answer?

The command post desk handles account issues, order problems, bug reports and partnership enquiries. Real humans, Sydney hours, no ticket maze.

Contact the desk Read field manuals
Response timesPYRMONT DESK — AEST
  • Orders & billing — same business day
  • Bug reports — 1 business day
  • Coaching & clan requests — 2 business days
  • General questions — within 48 hours
// Back to the Front

Questions cleared. Lanes waiting.

Debrief complete, commander. The mission board has 25 operations with your name on them.

Mission board View offers